About Us

OMOI is a selective platform featuring the most effective advancements from the Japanese beauty and longevity industry. We provide access to products that were once the exclusive privilege of Tokyo’s private clinics and elite boutiques.

The brand name OMOI (Japanese: 思い) translates as "sincere intention." This is our promise to offer only those solutions that have passed our rigorous internal selection process.

Confidence in Every Result

We value our reputation and build our work on the principles of transparency:

• Direct Partnership: We work directly with manufacturers and official distributors of Japanese brands. This guarantees 100% authenticity for every product and device in our collection.
• Quality Assurance: All products are accompanied by the necessary certificates of conformity. You can be assured of compliance with international safety standards and the genuine origin of every item.
• Expert Curation: We don’t just sell—we select the best. Our portfolio features only proven luxury cosmeceuticals, next-generation nutraceuticals, and innovative beauty devices.

Our Specializations:

1. Intellectual Skincare: Cosmetics powered by cellular technology and high concentrations of active ingredients.
2. Beauty Technologies: Home-use devices that deliver results comparable to professional treatments.
3. Nutraceuticals: Japanese supplements and vitamin complexes for health from within.

OMOI — perfection in every detail, backed by quality.

Privacy

Last updated: February 21, 2025

This Privacy Policy describes how OMOI (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from omoi.com (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal information we collect

Device information

Examples of personal information collected:

• Version of web browser
• IP address
• Time zone
• Cookie information
• Pages or products you view
• Search terms
• How you interact with the Site

Purpose of collection: to load the Site accurately and perform analytics on Site usage.

Source of collection: collected automatically using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with Shopify.

Order information

Examples of personal information collected:

• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number

Purpose of collection: to provide products or services to you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, and screen for potential fraud.

Source of collection: collected directly from you.

Disclosure for a business purpose: shared with Shopify, payment processors, and fulfillment providers.

Customer support information

Examples of personal information collected:

Communications you send to us

Purpose of collection: to provide customer support.

Source of collection: collected directly from you.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here:

https://www.shopify.com/legal/privacy

We may also share your personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal:

https://optout.aboutads.info/

Using Personal Information

We use your personal information to:

• Provide and fulfill orders
• Communicate with you
• Offer customer support
• Improve and optimize our Site

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction, update, or deletion of your personal information

If you would like to exercise this right, please contact us using the information below.

Cookies

We use cookies to improve your browsing experience, analyze site traffic, and personalize content.

You can control and manage cookies through your browser settings.

More information about Shopify cookies can be found here:

https://www.shopify.com/legal/cookies

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: info@omoi.com

Business location: United States

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Authenticity

Guaranteed Authenticity. No Compromises.

At OMOI, we work exclusively with 100% authentic, original products sourced directly from official manufacturers, authorized distributors, and licensed suppliers in Japan and other countries of origin.

We do not sell replicas, counterfeits, gray-market items, or unauthorized products — ever.

What This Means for You

• ✔ Original packaging exactly as released by the brand
• ✔ Factory-sealed products with intact safety elements
• ✔ Authentic formulations approved for the domestic Japanese market
• ✔ Fresh production batches, properly stored and handled
• ✔ Full compliance with manufacturer standards

Every product you receive is the same one sold in official brand stores and clinics.

Our Sourcing Standards

We carefully select our partners and work only with:

• Official brand representatives
• Authorized distributors
• Licensed medical & cosmetic suppliers

Each item is verified before shipment to ensure it meets authenticity, quality, and safety requirements.

Transparency & Trust

If you ever have questions about a product’s origin, batch, or authenticity, our team is always happy to assist.

📩 Contact us: info@omoi.com

Your trust is essential to us — and authenticity is non-negotiable.

Packaging

We carefully pack every order to ensure your products arrive in perfect condition.

• Secure packaging for safe transportation
• Original manufacturer packaging
• Clean, elegant presentation

We do not open or repackage products from their original manufacturer packaging.

Gift Packaging

If you are purchasing an item as a gift, we are happy to offer gift wrapping upon request.

Simply leave a note at checkout or contact us, and we will take care of the details.

Shipping

Last Updated: February 21, 2025

This Shipping Policy (“Policy”) governs the processing and delivery of orders placed through the OMOI website (the “Site,” “we,” “us,” or “our”). By placing an order on the Site, you agree to the terms set forth below.

This Policy should be read in conjunction with our Terms of Service, Refund Policy, and Privacy Policy.

1. SHIPPING DESTINATION

At this time, OMOI ships only within the United States.

2. ORDER PROCESSING TIME

• Orders are typically processed and prepared for shipment within 2–7 business days.
• Business days exclude weekends and U.S. federal holidays.
• Processing times may be extended during high-volume periods, promotional events, or due to inventory availability.

Order processing time is separate from shipping transit time.

3. SHIPPING METHODS & DELIVERY TIME

Once your order has been shipped, delivery time depends on the carrier selected at checkout and the destination address.

We utilize third-party carriers such as USPS, UPS, FedEx, or equivalent services. Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

• carrier disruptions,
• weather conditions,
• logistical issues,
• incorrect or incomplete address information,
• or other circumstances beyond our control.

4. SHIPPING FEES

• Free standard shipping is available for orders of $150 USD or more, before taxes and after discounts.
• Orders under $150 USD will incur a shipping fee, calculated and displayed at checkout.

Shipping fees are non-refundable once an order has been shipped.

5. ADDRESS ACCURACY & ORDER CHANGES

Customers are solely responsible for providing accurate and complete shipping information.

Once an order has been placed:

• shipping addresses cannot be changed;
• shipping methods cannot be modified.

We are not liable for delivery issues resulting from incorrect or incomplete address details provided by the customer.

6. RISK OF LOSS & FAILED DELIVERY

Risk of Loss

All purchases are shipped pursuant to a shipment contract. Risk of loss and title pass to the customer upon delivery to the carrier.

Failed Delivery

If a shipment is returned due to:

• incorrect address,
• failed delivery attempts,
• refusal by the recipient,
• or failure to retrieve the package, the order may be returned to us or disposed of by the carrier. In such cases, no refunds or reshipments will be issued.

7. DAMAGED OR TAMPERED PACKAGES

If you receive a package that appears damaged or opened upon delivery:

• please document the issue with photos or video;
• contact us within 48 hours of receipt.

Failure to notify us within this timeframe may result in denial of any claim.

📧 Contact: info@omoi.com

8. ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

9. RIGHT TO CANCEL ORDERS

We reserve the right, at our sole discretion, to:

• cancel any order due to inventory shortages,
• pricing errors,
• suspected fraud,
• or other operational issues.

If an order is canceled, a full refund will be issued to the original payment method.

10. GOVERNING LAW

This Shipping Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

11. CONTACT INFORMATION

For questions regarding shipping, please contact us:

📧 Email: info@omoi.com

📍 Operating Jurisdiction: United States (Florida)

Returns

This Return Policy shall be applicable when you make any purchases on https://beauty-nj.com/ (hereinafter referred to as the “Website” or “Site”).

  Please read this Policy carefully, as it forms a binding agreement between you and Beauty Ninja. If you do not accept this Policy in its entirety, then you may not place orders with us.

This Policy shall be read in conjunction with our Terms & Conditions and our Privacy Policy statement.

1. ACCEPTANCE OF THIS POLICY

 By placing an order with us you hereby represent that you have read, understood, and agreed to be bound by this Policy.

2. DESCRIPTION

 We use our best endeavour to provide accurate and materially complete description of all our products listed on our website. However, we do not warrant that such description will always be accurate, complete, reliable, current or error-free. We reserve the right to make corrections and modifications in such description.

3. PRICING DISCLAIMER

We endeavour to provide accurate and up-to-date pricing information with respect to the products listed on the Site. We cannot, however, warrant against pricing errors. Beauty Ninja reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on the Site as a result of any error. If this occurs, we will notify you by email or other written communication. Besides this, Beauty Ninja reserves the right, at its sole discretion, to correct any error in the stated retail price of the concerned product. We may also update the prices of our products, from time to time, at our sole discretion.

4.  RETURN AND REFUND

1. Return Period: Every skin is different, therefore, no returns are accepted simply on the account that the product had an adverse reaction on your skin, or did not provide you any particular kind of results that you were expecting. However, you may initiate a return for the defective and damaged products purchased from the website within a period of 7 (seven) days calculated from the order delivery date (“Return Period”). We will request for the proof of damage and grant refunds on a case-by-case basis. You shall be responsible for shipping the product back to us. To request an eligible return within this time frame, please contact us at info@beautyninja.me . Please note, you cannot return your order or raise a complaint after the expiration of the Return Period.
2. Condition of Cancelled/Returned Orders: The products in the order that you wish to cancel or return must be unused, unwashed, have no signs of damage or use, and returned in the original condition in which it was shipped, including but not limited to the packaging box and any original tags attached. We will request for the proof of damage and grant refunds on a case-by- case Breach of this section will lead to rejection of the refund request.
3. Returning the Order: If we approve your return request, we will arrange for and collect the returned item from Returns are free for you.
4. Refunds for Cancelled and Returned Order: Once you return your order within the Return Period, the actual amount that you paid for the returned product (minus any return shipment fee) will be issued either to your original method of payment, within a period of 5 to 7 working days, provided that we have received the unused product and the same meets our return You can see the refund amount within another 5-7 working days after the refund is issued (depends on your issuing bank).

5. GOVERNING LAW AND DISPUTE RESOLUTION

This Policy in no way restricts your statutory right of any return as per laws of the jurisdiction applicable to you. In case of any claims, disputes or controversies arising out of or in relation to the services, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms & Conditions.

6.  UPDATES TO THIS POLICY

We may add to or change or update this Return Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website after any amendments to this Policy shall constitute your acceptance to such amendments.

Last updated on 11.03.2023.

Support

Your experience matters to us.

Our team is dedicated to providing thoughtful, attentive support at every stage of your journey with OMOI. Whether you need assistance with an order, guidance on product selection, or post-purchase care, we are here to help.

Contact Us

• Email: info@omoi.com
• Response time: within 1–2 business days
• Business hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)

Order Assistance

To ensure prompt support, please include your order number and the email used at checkout when contacting us.

Product Consultation

If you have questions about product usage or wish to receive personalized recommendations, our team will be pleased to assist you with expert care.

We value clarity, discretion, and a seamless experience — and we look forward to assisting you.